Returns Policy

At PrintPear, we understand that sometimes returns are necessary, and we are committed to making the process as smooth as possible. If you need to return a product, please follow the guidelines below.

Initiating a Return

To start a return, please contact our support team via our “Contact Us” page within 180 days of receiving your product. For a quicker resolution, please include the following information in your request:

• Name on the Order
• Order Number
• Detailed Description of the Issue
• Photos Illustrating the Problem
• Preference for a Replacement or Refund

Please note: We are not responsible for customer errors, including spelling or grammatical mistakes, issues with original images, or ordering mistakes. We advise you to review your order carefully before finalizing your purchase.

Return Policy Details

• Eligibility: We accept returns for non-sale items within 180 days of delivery.
• Condition: Items must be returned in their original condition—unwashed, unworn, with tags attached, and accompanied by a sales receipt.

Return Shipping

• Free Returns: We offer free returns (return cost: $0.00) for items that are damaged or defective.
• Approval Process: Before shipping your return, please contact us at [email protected] to receive an approved return address.

Returns Procedure

1. Prepare Your Return Package:
   Include a printout of your purchase confirmation email along with all items being returned.
2. Ship the Package:
   Use your local post office or a courier service to send the package to our approved return address. Please retain the tracking number and share it with us.
3. Confirmation:
   Once we receive your return, we will send you an email confirmation and notify you regarding the approval or denial of your refund request.

Need Help?

If you have any questions or need further assistance, please contact us anytime via our “Contact Us” page or email us at [email protected]. Your satisfaction is our highest priority, and we are here to help.

Store Information

• Company Name: JAMES SMITH II LLC
• Address: 424 Noah Daigle RD, Church Point, LA 70525 United States of America
• Email: [email protected]
• Phone: +1 (754) 299-4372
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Thank you for choosing PrintPear. We are committed to ensuring your shopping experience is both positive and hassle-free.