Refund Policy

At PrintPear, your satisfaction is our highest priority. Please review our Refund Policy below, which outlines the procedures for order exchanges, cancellations, returns, and refunds. All dates and timeframes are provided in current Eastern Standard Time (EST).

Order Exchanges

Before finalizing your purchase, please verify your order details—such as size, design, and quantity—carefully. We cannot process exchanges for errors made in these selections. However, you may cancel your order within 24 hours of placement and submit a new order with the correct details. If you need assistance, our support team is ready to help.

Order Cancellations

• Timeframe: Orders can be canceled within 24 hours of placement.
• Cancellation Fee: Requests made after 24 hours may incur a 10% cancellation fee on the total order value, as the order may have already entered processing.
• How to Cancel: Please contact us via email at [email protected] to initiate a cancellation.

Returns and Refunds

We accept returns for eligible items within 180 days of delivery. After this period, all sales are final. Returns and refunds are available under the following conditions:

Eligible for Return or Refund:

• Items arriving damaged or broken.
• Products that differ in design, size, or material from what was ordered.
• Receipt of incorrect items.
• Significant deviations from the product description.

Ineligible for Return or Refund:

• Items that have been worn, washed, or altered.
• Defective items not attributable to our oversight.
• Items missing their original tags.
• Items with minor, fixable thread issues.

All returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund claim, please include:

• A copy of the shipping label or receipt.
• Proof of purchase.
• Evidence of defects (including photos, if applicable).
• Relevant communications (e.g., email screenshots).

Return and Refund Process

1. Contact Us:
   Send your inquiry along with the necessary documentation to [email protected]. Our team will respond within 2-3 business days regarding your eligibility.
2. Return Shipping:
   After receiving approval, you will be provided with a return address. Ship your package using your local post office or courier service and include the carrier’s tracking number. Please note that customers are responsible for the cost of return shipping.
3. Refund Processing:
   Refunds are typically processed within 2 business days after we receive your return. Upon confirmation via email, a full refund—including the original shipping costs—will be issued. If you experience delays beyond 10-15 days, please contact your bank or credit card company for assistance.

Important Notes

• Our refund policy is valid for 180 days from the delivery date. Beyond this period, no returns or refunds will be accepted.
• Return shipping costs are the customer’s responsibility.
• We are not liable for any damages or losses during the return shipping process.
• Issues related to ineligible requests or lost returns must be resolved by the customer.
• Before starting a return, please contact our Support Team for guidance.

Contact Information

• Email: [email protected]
• Phone: +1 (754) 299-4372
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

PrintPear is operated by JAMES SMITH II LLC
Address:424 Noah Daigle RD, Church Point, LA 70525 United States of America

Thank you for choosing PrintPear. We are committed to providing a smooth and hassle-free experience. If you have any questions regarding our Refund Policy, please contact us through our “Contact Us” page.