Shopping Information
Q1: How do I find a product?
Use the search bar at the top of any page to enter keywords or product names. You can also browse our collections via the main menu under categories like T-Shirts, Hoodies, Mugs, and Tumblers.
Q2: Can I save products to my wishlist?
Yes! While viewing any product, click the “Add to Wishlist” button. You can access your wishlist at any time (you’ll need to create or log in to your Printpear account).
Q3: How do I know if a product is in stock?
On each product page, you’ll see either an “Add to Cart” button (in stock) or an “Out of Stock” notice. If it’s sold out, you can opt in to receive an email notification when it’s available again.
Q4: Can I purchase products as a guest?
Yes, guest checkout is available—no account required. Creating an account, however, lets you save shipping details, track orders, and unlock exclusive offers.
Payment Information
Q5: What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal.
Q6: Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment details during checkout.
Q7: Can I use a coupon code?
Yes—enter your code in the “Promo Code” field at checkout and click “Apply.” You’ll see the discount reflected before you complete your purchase.
Q8: What happens if my payment fails?
You’ll receive an error message and the option to retry or choose another payment method. Please verify your card details and ensure sufficient funds.
Orders & Returns
Q9: What is your return policy?
We offer a 180-day return window from the date you receive your order for eligible items in original condition.
Q10: How do I return an item?
-
Check your order confirmation email for return instructions.
-
Pack the item in its original condition with all tags and include a copy of the invoice.
-
Ship it to the address provided.
Q11: Who pays for the return shipping?
Customers are responsible for return shipping costs. If your item is defective or damaged, please contact support for a prepaid label.
Q12: Can I exchange an item?
Yes—exchanges for a different size or color are available. Email [email protected] with your order number and desired replacement details.
Contact Us
Q13: How can I reach customer support?
-
Email: [email protected]
-
Phone: +1 (256) 801-0414
-
Support Hours: Monday–Friday, 9:00 AM – 6:30 PM EST
You can also submit inquiries via our Contact Us page. We’re here to help!