Order Cancellation & Change Policy

Last updated: May 12, 2025

At Printpear, we strive to ensure your shopping experience is seamless. If you need to cancel or modify an order, please review the guidelines below:

1. Cancellation & Modification Window

  • Timeframe: You may cancel or change your order within 4 hours of purchase.

  • Why 4 hours? After this period, orders are typically processed for shipment and cannot be altered.

2. How to Request a Change or Cancellation

  • Online: Visit our Contact Us page and submit your request.

  • Email: Send details to [email protected].

    • Include your order number, name, and the requested changes or cancellation.

Please contact us as soon as possible—requests submitted outside the 4-hour window cannot be accommodated.

3. Address Accuracy

  • Double-Check Before You Submit: Ensure your shipping address is complete and correct when placing your order.

  • Incorrect or Incomplete Addresses:

    • If a package is returned due to an invalid address, you may be responsible for any additional shipping fees to resend the order.

    • Printpear cannot be held liable for delays or non-delivery resulting from address errors.

4. Need Help?

Our customer service team is here to assist with any questions or concerns:

  • Email: [email protected]

  • Phone: +1 (256) 801-0414

  • Support Hours: Monday–Friday, 9:00 AM – 6:30 PM EST

Feel free to reach out via our Contact Us page at any time. We’re committed to providing prompt, helpful support!